Contents
1. Background
2. How Our Website Works
3. Information about Veriform Ltd
4. What Does This Notice Cover?
5. What Is Personal Data?
6. What Are My Rights
7. What Personal Data Do We Collect?
8. How Do You Use My Personal Data?
9. How Long Will You Keep My Personal Data?
10. What Are Cookies And How Do We Use Them?
11. How And Where Do You Store Or Transfer My Personal Data?
12. Do You Share My Personal Data?
13. How Can I Access My Personal Data?
14. How Do I Contact You?
15. Changes To This Privacy Notice.
16. Copyright
This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Veriform Ltd (“We”, “Us”, “Our”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
You have certain rights in relation to your data, including the right to object to processing based on legitimate interests, profiling, and direct marketing. You can exercise your rights at any time by emailing us at info@veriform.co.uk. For further details about our processing and your rights, please see below.
If you’d like to request and receive quotes or information for any of our products, you will need to complete and submit the form on any of our websites.
Once we’ve received your request, we’ll connect you with one or more relevant Plevin PPI Claim clients (depending on the specific permissions you have given us). We’ll tell the Client who you are, and your product requirements, and they’ll then contact you directly to discuss your requirements and potentially confirm if you can make a Plevin PPI Claim.
You’ll see on any of our websites that we have a clear consent statement. This statement sets out the Plevin PPI Claim clients that will contact you.
You can choose which Plevin PPI Claim clients to buy from but you are not obliged to purchase from any of them.
We don’t work with any Plevin PPI Claim clients until we have a legal contract in place and have completed a detailed due diligence process. This is to ensure that they respect your data and rights by keeping your data secure and confidential, limiting their use of your data (i.e. to providing you with the requested information), and not sharing your data with anyone else.
Limited Liability Company registered in England under company number 07195400.
Registered address: 145/147 Hatfield Road, St. Albans, Hertfordshire, AL1 4JY.
Main trading address: Spaces, The Maylands Building, Hemel Hempstead, Hertfordshire, HP2 7TG
Email address: info@veriform.co.uk
Telephone number: 01442 954 740
ICO Registration Number: Z2350000
FCA Authorisation Number: 690199
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 6, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 13.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can find the relevant contact details and the best way to make a complaint to the ICO at www.ico.org.uk.
In order to provide you with our service we pass your details on to one of our Plevin PPI Claim clients so they can contact you by phone and provide you with more information for your claim. Alternatively, Veriform Ltd may phone you to pre-qualify your requirements before transferring the call through to our Client. We do not knowingly, deliberately or aim to, collect personal data from children under the age of 18, either for registration or for marketing purposes. If you are 18 or over, we may collect some or all of the following personal data (this may vary according to your relationship with us). From time to time, we may change our websites, and so they may ask you for other information. It will always be clear from the website what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing
We do not knowingly, deliberately or aim to, collect personal data from children under the age of 18, either for registration or for marketing purposes.
We collect your personal data in a number of ways:
(a) When you fill in a website form on any of our websites.
(b) When you write to us to enter a competition, prize-draw, or make an information request;
(c) When you provide personal data on any area of our websites;
(d) When you get in touch with us by email, social media, telephone, writing, and any other means;
(e) When you subscribe to our services to receive communications from us about products and services e.g., by a newsletter, through social media etc.; and
(f) Participate in a survey, market research, competition and/or or prize-draw on any of our websites.
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. We collect for personal information in order to provide you with our service and pass your details on to one of our Plevin PPI Claim clients so they can contact you by phone and provide you with more information and confirm if you can make a Plevin PPI Claim. Alternatively, Veriform Ltd may phone you to pre-qualify your requirements before transferring the call through to our Client. The information we hold is held securely within an encrypted database and we will only ever transfer your data in a secure way.
We take the protection of this data very seriously and will only routinely share data via secure systems with relevant Plevin PPI Claim clients, to progress and conclude enquiries. We may, on occasion, also be legally required to share data with regulatory bodies, including the Ministry of Justice, the Financial Ombudsman Service, the Legal Ombudsman and the Information Commissioner’s Office.
Your personal data may be used for one of the following purposes under a legitimate interest or consent basis. The method of communication will be by telephone. The method of communication will be determined by the consent you have provided.
The legitimate interests can be your interests or our interests. They can include commercial interests, individual interests or broader societal benefits but we need to be able to identify a legitimate interest; show that the processing is necessary to achieve it; and balance it against your interests, rights and freedoms.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by telephone with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you always have the opportunity to opt-out.
We only ever send personal information to 3rd parties where you have given consent to do so. To prevent fraud and to ensure data accuracy it is necessary to submit your information for verification and filtering. This enables us to provide our services to you, and fulfil our legal obligations. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers that are subject to strict security requirements.
From time to time, Service Providers may return data to us. They may do this if they have a query regarding a request for contact that we have sent to them in order to enable us to resolve the query. They may also return data to us, together with confirmation on whether or not a product has been purchased, in order to enable us to improve our marketing.
We have a data retention policy, which clearly sets out how long we keep data for, and for what reasons. We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will therefore be kept for the following periods:
We will keep your contact details following an enquiry to any of our websites for a period of 6 months. After 6 months your personal information is placed in a suppression file for a further 18 months. We need to do this to ensure you do not receive any further communication from us or from any of our partners if your information has been supplied to them previously.
This enables us to provide our services to you, and fulfil our legal obligations. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers that are subject to strict security requirements.
Some of our websites may use cookies to collect information. You will be given a Cookie notification bar when you first visit any of our sites where your permission will be requested if that particular website uses Cookies. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’), as you browse our websites. They are used to ‘remember’ when your computer or device accesses our websites. We do not use cookies to collect or record information on users’ name, address or other contact details. The cookies stored on your computer or other device when you access our websites are set by us and other third parties. Cookies may also be set by third parties who we use for marketing. None of these third parties collect any personal data from which they would be able to identify individual customers. The main purposes for which cookies are used are:
For technical purposes essential to effective operation of websites.
To drive marketing, particularly banner advertisements and targeted updates.
How do I disable Cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use, and we provide further detail below on how to disable cookies for the most popular browsers:
For Microsoft Internet Explorer:
Choose the menu “tools” then “Internet Options”
Click on the “privacy” tab
Select the setting the appropriate setting
For Mozilla Firefox:
Choose the menu “Tools” then “Options”
Click on the icon “Privacy”
Find the menu “Cookie” and select the relevant options
For Opera 6.0 and further:
Choose the menu “Files” > “Preferences”
Privacy
What will happen if I disable Cookies?
This depends on which cookies you disable. However, in general the website may not operate effectively if cookies are deactivated.
We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
We will only share some or all of your personal data with select third parties. We will always ask for your consent before doing so and this is entirely your choice.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
Our Plevin PPI Claim clients;
Keller Postman UK Limited
Our Data Processing Partners;
The Read Group
Liquid 11
Brite Verify
Data8 Ltd
If you want to know what personal data that we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request.
You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of): Data Protection Officer Main trading address: Spaces, The Maylands Building, Hemel Hempstead, Hertfordshire, HP2 7TG.
Email address: info@veriform.co.uk
Telephone number: 01442 954 740
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes, although anything that will affect you will be communicated directly to you.
You may download, print extracts and/or make copies of works on any of our websites for your own personal and non-commercial use, providing you acknowledge Veriform Ltd as the source of the information and include a link to our website.